Return and Refund Policy

Last Updated: September 11, 2026

Thank you for shopping at Nokrevia. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

30-Day Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging and accessories when applicable.
• You must provide your order number or other proof of purchase.
• Products damaged through misuse, improper handling, or normal wear and tear may not be eligible for a return.

How to Request a Return

Please contact our customer service team before sending any product back.

Email: lukasguido5590@outlook.com

Please include:

• Order number
• Customer name
• Reason for the return
• Photos or videos when the product is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

Please do not send products to a return address without contacting us first.

Return Shipping Costs

For a return due to a change of mind, incorrect selection, or other reasons not caused by a product defect, the customer may be responsible for the return shipping cost.

If you receive an incorrect, damaged, or defective product, please contact us and we will review the issue and provide an appropriate solution.

Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to the original payment method.
• We will process the refund after the returned item has been inspected.
• The time required for the refund to appear in your account depends on your bank or payment provider.

Shopify Payments notes that banks can take up to 10 business days to reflect a refund after it has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the product and packaging so that we can investigate the issue.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests submitted after an order has entered processing or shipping may not be possible.

Customer Service:
lukasguido5590@outlook.com